The Plan Administrator

Canada Life Assurance Company (Canada Life), the Plan Administrator, is responsible for the consistent adjudication and payment of eligible claims in accordance with the Plan Document, and for service delivery as specified in the Administrative Services Only Contract.

Canada Life is therefore responsible for positive enrolment, claims processing and payments, retention and management of Plan member information, and member communication services such as operation of the Canada Life Call Centre.

Canada Life has retained the services of TELUS Health Solutions to provide electronic claims processing services, which enable pharmacies and health care providers to submit claims directly to the Plan.

In addition, Canada Life has a contract with MSH International, which is responsible for managing claims and inquiries from Plan members who are residing or traveling abroad.