Questions About Your Claim

If you have any questions about your coverage or the status of your claims, please direct your inquiries directly to Canada Life.

If you have questions about claims submitted for expenses incurred outside of Canada, or if you have Comprehensive Coverage, please direct your calls to MSH International. In certain cases you may also need to contact Canada Life for additional information.

Please note that the Administration Authority does not have access to member files and cannot provide information about the claims you have submitted to the PSHCP.

Postal Disruption Notice: While the postal service disruption does not impact the processing of appeals submitted to the Administration Authority, there may be delays in receiving correspondence from our office.Learn more about the impact to your claims with Canada Life.