Did You Know?
This article was published before the transition to the new Plan Administrator, Canada Life. If you have any questions, contact the PSHCP Member Contact Centre at 1-855-415-4414 (toll-free anywhere in North America) or 1-431-489-4064 (call collect if you are outside North America).
The PSHCP provides reimbursement to Plan members for eligible expenses as defined under the Plan. To be reimbursed, you must submit a PSHCP claim and provide all required supporting documentation, such as:
- Bills and invoices
- Pharmacy receipts
- Prescriptions
- Medical questionnaires
- Itemized statements from a physician or other medical practitioner.
The documents must be personalized and itemized, and they must indicate that the purchase has been paid in full, if applicable. Cash register slips as well as non-personalized invoices are not accepted as supporting documentation. Any supporting documentation required by Sun Life must be submitted within one year of the claims being processed. Such documents may be submitted electronically or by paper
If you wish to do so online (Web), here’s the process to follow:
- Sign in to sunlife.ca/pshcp
- Under My Claims Page click on Submit documents
- Under These documents are for select the appropriate document type
- Click on Continue
- Review the Terms & Conditions screen
- To send documents, click I agree
To submit documents via the app, here’s the process to follow:
- Sign in to sunlife.ca/pshcp
- From the pin bar click on Documents
- Click on Benefits
- Click on Medical or dental plans.
- Under These documents are for select the appropriate document type
Note: Same as entering through the web – if you select ‘other’ as a service type, the app will prompt you to either select a photo to upload or to take a photo of the document(s) you wish to add.
If you prefer to do so by paper, submit the claims statement along with the required documentation. Make sure to keep copies of the receipts for up to one year.