A New PSHCP Plan Administrator – What does it mean for you?

1 April 2022
This article was published before the transition to the new Plan Administrator, Canada Life. If you have any questions, contact the PSHCP Member Contact Centre at 1-855-415-4414 (toll-free anywhere in North America) or 1-431-489-4064 (call collect if you are outside North America).

At the end of 2021, following a competitive procurement process, the Government of Canada awarded the next contract to administer the Public Service Health Care Plan (PSHCP) to the Canada Life Assurance Company (Canada Life).

A new plan administrator will have no impact on benefits available to you and your family, nor to the cost of the PSHCP. To ensure the new plan administrator is able to appropriately apply plan maximums and adjudicate claims as soon as the new contract takes effect all PSHCP member data, information, and documents will be transferred from Sun Life to Canada Life during the implementation process.

What you need to know:

  • Until the new contract takes effect on July 1, 2023, continue sending your PSHCP claims and requests to Sun Life.
  • Make sure you keep your Positive Enrolment information up to date on the Sun Life Plan Member Services website or mobile app (including your dependants’ information and your postal and email addresses).
  • This change will not affect deadlines for claims in process or claims submitted after July 1, 2023, for eligible expenses incurred before the transition.
  • You will receive regular updates on the transition to Canada Life as it becomes available.

For more information on this transition, you can visit www.Canada.ca/Pension-Benefits, where members’ Frequently Asked Questions are regularly updated.