Exceptions for medical supply limits

21 November 2016
This article was published before the transition to the new Plan Administrator, Canada Life. If you have any questions, contact the PSHCP Member Contact Centre at 1-855-415-4414 (toll-free anywhere in North America) or 1-431-489-4064 (call collect if you are outside North America).

If you are planning an extended trip and will need to bring more than a 100-day
(or three months) supply of medication, you can request a travel exception from
Sun Life.

Typically, when you fill an application using your PSHCP Benefit Card, your pharmacist submits eligible expenses to the Plan for up to a 100-day supply of medication.
This 100-day threshold marks the Plan’s medical supply limit.

However, in requesting a travel exception one to two weeks prior to your date of departure, Sun Life will make a notation on your file, allowing you to purchase an additional 100-day supply using your PSHCP Benefit Card.

To request a travel exception, call the Sun Life PSHCP Call Centre at 1-888-757-7427 (toll-free) from anywhere in North America or 613-247-5100 in the National Capital Region. Please note that the file update will take two business days to reach your pharmacy.