This article was published before the transition to the new Plan Administrator, Canada Life. If you have any questions, contact the PSHCP Member Contact Centre at 1-855-415-4414 (toll-free anywhere in North America) or 1-431-489-4064 (call collect if you are outside North America).
December 31, 2016 marks the deadline for submission of all 2015 Public Service Health Care Plan (PSHCP) claims. In order to be processed, Sun Life must receive a completed and signed PSHCP Claim Form 12 months following the calendar year in which the expense was incurred and paid in full. This means that if you or a dependant incurred expenses in 2015, you have until the end of December 2016 to submit your claim.
Claims received later than December 31, 2016 will not be accepted. Late claims will be considered only in exceptional or unavoidable circumstances, such as medical or psychological incapacity. If, in Sun Life’s opinion, submission was not reasonably possible within the 12 month timeframe, claims will be considered valid, provided they are submitted within 18 month following the calendar year in which the expense was incurred.
When submitting your claim, ensure that it is processed quickly by following these simple steps:
- Include your claim form. An estimate or a receipt submitted without a completed claim form cannot be processed.
- Sign your claim form. A claim form must be signed by the Plan member. An unsigned claim form will be returned to you.
- Send in your original receipts. Photocopies of original documents cannot be processed. Keep copies of these documents for your personal files.
- Avoid stapling your claim. All staples have to be removed by Sun Life prior to processing.
Members with Supplementary coverage should complete the PSHCP Claim Form and submit it to:
Sun Life Assurance Company of Canada
PO Box 6192 Stn CV
Montreal, QC H3C 4R2
Plan members residing in the National Capital Region who wish to drop off a claim form in person may do so at the Sun Life claims office located at 333 Preston Street in Ottawa. Mail Service reception is located on the 3rd floor and is open from 8:30 a.m. to 4:30 p.m., Monday to Friday.
Members with Comprehensive coverage should complete a PSHCP Out-of-Country Claim Form and mail it to:
Allianz Global Assistance
Public Service Health Care Plan
PO Box 880
Waterloo, ON N2J 4C3
For more information on how to submit a claim, click here.