Did You Know?
There are over 780,000 Plan members, of which 49% are pensioners.
Read more about the PSHCPAs provided for in the Access to Information Act, federal institutions such as the Public Service Health Care Plan (PSHCP) Administration Authority must reply to information requests formulated by the public and by private or public organizations.
The Administration Authority fulfilled its access to information and privacy responsibilities throughout the year and prepared reports in accordance with section 94 of the Access to Information Act, and section 72 of the Privacy Act. These reports were tabled in Parliament on October 7, 2024.
Click here to access the reports:
This page lists all requests that have been answered by the PSHCP Administration Authority under the Act since 2011.
The list below includes the request ID number, the date the request was completed, a summary of the request, a disposition as to whether the documents were disclosed in whole or in part, and the number of pages released under the Act. Requests regarding personal information or information that is exempt or excluded from the Act are not included.
For inquiries, please contact the Administration Authority’s Access to Information and Privacy Coordinator:
Access to Information and Privacy Coordinator
Public Service Health Care Plan Administration Authority
P.O. Box 2245, Station D
Ottawa, Ontario K1P 5W4
atip-aiprp@pshcp.ca
If you are not satisfied with the Administration Authority’s response to your Access to Information request, you may wish to contact the Office of the Information Commissioner.
Completed Access to Information Requests by Year
2024
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request38.25.87
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
September
Request38.25.86
SummaryAccess to Information
DispositionNo access to information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request38.25.85
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
June
Request38.25.84
SummaryPersonal information request
DispositionDisclosed in part
Pages Disclosed3
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request38.25.83
SummaryAccess to Information
DispositionDisclosed in part
Pages Disclosed208
March
Request38.25.81
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
Request38.25.82
SummaryAccess to Information
DispositionNo records exist
Pages Disclosed0
February
Request38.25.76
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
Request38.25.77
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
Request38.25.78
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
Request38.25.79
SummaryAccess to information
DispositionDisclosed in part
Pages Disclosed106
Request38.25.80
SummaryAccess to information
DispositionNo records exist
Pages Disclosed0
January
Request38.25.72
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
Request38.25.73
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
Request38.25.74
SummaryPersonal information request
DispositionNo records exist
Pages Disclosed0
Request38.25.75
SummaryAccess to information
DispositionDisclosed in part
Pages Disclosed9
2023
December
Request38.25.70
SummaryAccess to information
DispositionNo access to information
Pages Disclosed0
Request38.25.71
SummaryPersonal information request
DispositionDisclosed in part
Pages Disclosed1
November
Request38.25.69
SummaryPersonal Information Request
DispositionNo records exist
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request38.25.67
SummaryPersonal Information Request
DispositionNo records exist
Pages Disclosed0
Request38.25.68
SummaryPersonal Information Request
DispositionNo records exist
Pages Disclosed0
August
Request38.25.66
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
July
Request38.25.63
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.65
SummaryAccess to Information
DispositionAll disclosed
Pages Disclosed1
June
Request38.25.64
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request38.25.59
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.60
SummaryAccess to Information
DispositionNo Access to Information
Pages Disclosed0
Request38.25.61
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.62
SummaryPersonal Information Request
DispositionDisclosed in part
Pages Disclosed14
March
Request38.25.57
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.58
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
February
Request38.25.56
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
January
Request38.25.55
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
2022
December
Request38.25.54
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request38.25.53
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
September
Request38.25.52
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request38.25.50
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.51
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
March
Request38.25.46
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.47
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.48
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
Request38.25.49
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
February
Request38.25.45
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2021
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request38.25.44
SummaryPersonal Information Request
DispositionNo Access to Information
Pages Disclosed0
September
Request38.25.43
SummaryPersonal Information Request
DispositionNo access to information.
Pages Disclosed0
August
Request38.25.42
SummaryPersonal Information Request
DispositionNo access to information.
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request38.25.41
SummaryPersonal Information Request
DispositionNo access to information.
Pages Disclosed0
April
Request38.25.40
SummaryPersonal Information Request
DispositionNo access to information.
Pages Disclosed0
March
Request38.25.36
SummaryPersonal Information Request
DispositionNo access to information.
Pages Disclosed0
Request38.25.37
SummaryPersonal Information Request
DispositionNo access to information.
Pages Disclosed0
Request38.25.38
SummaryPersonal Information Request
DispositionNo access to information.
Pages Disclosed0
Request38.25.39
SummaryCopy of the member disability records.
DispositionNo access to records.
Pages Disclosed0
February
Request38.25.35
SummaryAccess to specific personal health-related files
DispositionNo access to information.
Pages Disclosed0
January
Request38.25.34
SummaryAccess to specific personal health-related files
DispositionNo access to information.
Pages Disclosed0
2020
December
Request38.25.32
SummaryInformation regarding COVID-19 Vaccination Protocol
DispositionNo access to information.
Pages Disclosed0
November
Request38.25.33
SummaryAccess to acupuncture claims.
DispositionNo access to information.
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request38.25.31
SummaryDental records from 1967-1972.
DispositionNo access to information.
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request38.25.30
SummaryInformation on accusatory claims following emergency COVID-19 legislation.
DispositionNo access to information.
Pages Disclosed0
March
Request38.25.29
SummaryCorrespondences regarding their PSHCP claims history.
DispositionInformation sent to requester.
Pages Disclosed30
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2019
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request38.25.28
SummaryDocuments regarding GARDASIL 9 and the regulatory submissions to Health Canada.
DispositionNo access to records.
Pages Disclosed0
October
Request38.25.27
SummaryAcquisition of a provincial health card.
DispositionNo access to records.
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request38.25.25
SummaryDocuments pertaining to leave without pay and benefits history.
DispositionNo access to records.
Pages Disclosed0
Request38.25.26
SummaryPSHCP claim experience and membership for 2017 and 2018.
DispositionProprietary information.
Pages Disclosed0
June
Request38.25.24
SummaryCopy of disability and medical records.
DispositionNo access to records.
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request38.25.21
SummaryCopy of the member medical and dental records.
DispositionNo access to records.
Pages Disclosed0
Request38.25.22
SummaryCopy of member travel records.
DispositionNo access to records.
Pages Disclosed0
Request38.25.23
SummaryCopy of the member disability records.
DispositionNo access to records.
Pages Disclosed0
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2018
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2017
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request38.25.18
SummaryMember health record and content
DispositionDisclosed.
Pages Disclosed12/16
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
February
Request38.25.15
SummaryCopy of the member disability file
DispositionNo access to records.
Pages Disclosed0
Request38.25.16
SummaryCopies of records and phone recordings related to a claim
DispositionNo access to records.
Pages Disclosed0
Request38.25.17
SummaryCopies of records and phone recordings related to a claim
DispositionNo access to records.
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2016
December
Request38.25.14
SummaryCoverage for IVF treatment
DispositionNo records provided as per Section 19 (1) of the Access to Information Act
Pages DisclosedN/A
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2015
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request38.25.12
SummaryCopies of reports relating to fraudulent claims
DispositionRequest withdrawn.
Pages Disclosed0
September
Request38.25.11
SummaryCopies of correspondence relating to denied claim
DispositionNo records exist.
Pages Disclosed0
August
Request38.25.10
SummaryHealth record and content
DispositionNo records exist.
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2014
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request38.25.8
SummaryCall-ups for temporary help services used in January 2014.
DispositionNo records exist.
Pages Disclosed0
Request38.25.9
SummaryRecords relating to subsequent entry biologics dated from January 1, 2012, to the date of the request.
DispositionDisclosed in part
Pages Disclosed84
March
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2013
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request38.25.7
SummaryList of chronic diseases for which IV vitamins and minerals are covered under the PSHCP.
DispositionNo records exist
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request38.25.6
SummaryA copy of the draft report on IVF treatments.
DispositionDisclosed in part
Pages Disclosed21
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2012
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
2011
December
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
November
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
October
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
September
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
August
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
July
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
June
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
May
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
April
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
March
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
February
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0
January
Request-
SummaryNothing to report
DispositionNo Access to Information
Pages Disclosed0